Contact
Get in touch
Email us and include the details below.
Email support
shubhamsonicse@gmail.com
Email supportInclude:
- Your device, for example an iPhone or a Pixel.
- The Snailarm app version.
- What happened: what you were doing, what you expected, and what happened instead.
Never send passwords or card details.
Common questions
How do I delete my account?
In the app, go to Settings, then Account and data, then Danger zone, then Delete account. Enter your password, or type DELETE if you have no password. You can also tick the box to erase alarms on the phone. Deleting your account does not cancel your subscription. If you cannot use the app, email us and we will help.
How do I get a copy of my data?
Open Settings and choose Copy my data. The app builds a text file of your data and opens the share sheet. For anything the copy does not cover, email us.
How do I cancel my subscription?
Subscriptions are billed by Apple App Store or Google Play, so cancel through your store account before the renewal date. Settings links you to your store's subscription page.
I was charged and want a refund.
Apple or Google decide refunds under their own policies, so ask the store that charged you. If you bought on another device, use Restore purchases in Settings.
How do I report a post, message or member?
In a squad, use the report option on the post, chat message or member. You can also block them, and blocked people are listed in Settings. Reports go to our team.
Privacy requests
To copy or delete your data, use Copy my data or Delete account in the app's Settings. For any other request about your personal data, email us at shubhamsonicse@gmail.com.
Read our Privacy Policy